24/7 Customer Support in Web Hosting
Our web hosting plans offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our web hosting services well before you make an order or you're an existing customer and you have any question or some difficulty, you're able to contact us at any time, including holidays and weekends. We have a number of channels to get in touch with us - several phone lines globally for your convenience plus live chat support for billing, pre-sales and general questions; emails and support tickets for more technical issues or any issues which need extra time to investigate and fix. Unlike many other website hosting suppliers, our trouble tickets come with a guaranteed max reply time of only 1 hour, therefore whatever the trouble is, it'll be resolved in a timely manner and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to get timely help, particularly if your site is not running properly for some reason. All our semi-dedicated servers include 24/7 customer and tech support, therefore if something happens, you're able to use various methods to let us know - telephone line with a couple of local numbers around the globe, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and common matters, so that if you don't have an account yet, for instance, you're able to receive more info regarding our services, or we can assist you with less difficult tech issues. The second two methods are for solely tech matters or anything that's more time-consuming as it's much easier track the conversation between you and our tech support crew. The guaranteed max answer time for them is only an hour, the regular one - 15-20 minutes, so you will not have to wait for a whole day to receive assistance as you may have to do with various other providers.
24/7 Customer Support in VPS Servers
When you use our VPS hosting plans, you won't need to wait for more than an hour to get help for any kind of problem that you could experience regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all of the support tickets that you open via your billing Control Panel or email messages which you send to our technical support team. Furthermore, we have local phone numbers in a couple of countries around the world and a live chat service where we can easily help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 through the numerous ways of communication, so whatever your question or issue is, there will always be someone to assist you in a timely manner. If you need assistance with third-party software, which you cannot install or which gives you troubles, you'll be able to benefit from the Managed Services upgrade package that we provide for all our VPS plans.
24/7 Customer Support in Dedicated Servers
All of the dedicated server packages that we supply come with 24/7 support via different means of communication and with a one-hour maximum answer time warranty. When you want to learn more about the plans or you have some billing or general questions, you will be able to call one of the local numbers that we have globally or you may use our live chat support and speak with a live agent. For solely technical problems that require some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email, because all these channels are more appropriate to keep track of a given matter. The reply time for them rarely is more than half an hour, so you can forget all about having to wait for a whole day to get support. The support service is available for all server-related issues, as well as the pre-installed software. In case you need help with third-party apps, you can consider adding the Managed Services upgrade that we offer with all plans.