Integrated Ticketing System in Web Hosting
Our web hosting plans feature an integrated support ticket system, which is an essential part of our in-house built Hepsia Control Panel. In stark contrast to other comparable tools, Hepsia will enable you to manage everything connected with the web hosting service itself in the exact same location – invoices, website files, emails, trouble tickets, etc., eliminating the necessity to log in and out of different interfaces. In the event that you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with a few mouse clicks without needing to leave your Control Panel. During the process, you may choose a category and our system will offer you a variety of help articles, which will give you additional info and which may help you solve any particular problem even before you post a ticket. We guarantee a response time of no more than 1 hour, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more efficient to manage everything from one single location, which is why we’ve integrated a trouble ticket system into the in-house created Hepsia hosting Control Panel, which is offered with every single semi-dedicated server plan. This will permit you to manage the communication with our customer support team together with your hard disk space, which goes to say that you will not have to memorize one more log-in name for some other system. You’ll be able to submit a new ticket or to track down the status of an old one with less than several clicks whilst you are browsing the content within your semi-dedicated account. Furthermore, you can search through older tickets using a clever search option or read relevant knowledgebase articles, which provide solutions to commonly met complications. The integrated trouble ticket system is strictly monitored 24/7 with the maximum response time being just sixty minutes, so there will always be someone to assist you.