One-Hour Response Guarantee in Web Hosting
Our web hosting plans come with a 1-hour reply guarantee, so irrespective of what query or problem you may have, we will always be there to assist you. As it is, it rarely takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our help desk support team representatives are available 24-7, even on weekends and holidays, so you will get instant assistance anytime you need it. We understand just how precious time can be, so by the time we respond to your e-mail or support ticket, we’ll have enquired into the matter and, in case we haven’t resolved it, we will provide you with more details on what you need to do on your end, if the case necessitates it. With our support service, you can be sure that there will be someone to help you out momentarily, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer care staff representatives will be at your service at all times and they’ll reply to any support ticket that you submit from the web hosting Control Panel within only one hour. The response time is guaranteed irrespective of whether you have a generic inquiry with regards to your semi-dedicated server or you run into a certain predicament and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available day and night to deal with any general, technical or billing issue. If you get in touch with us about anything that is within our capability, we’ll solve it before we reply to you, which goes to say that you will not have to wait for hours or even days while the problem lasts. If there’s something that you have to do on your end, we will provide you with the needed info – what possible solutions to try out, what actions to take, etc.