Client Support Channels
A 60–Minute Ticket Response Time Guarantee
Every single assistance request you send to us will be attended to within maximum 1 hour. In case your ticket or email requires further assistance from an admin, we will timely forward it and leave a comment to let you know that your case is being worked on. If you order the Optional Admin Services package, any of the server management services included there will be performed at a time of your choosing.
A Premium Client Care Service
We will be at your disposal 24–7 to answer any questions that you may have connected with our Web Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also need help tackling server administration tasks, you can check out our Optional Admin Services package, which includes backup space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures
An Easy–to–Navigate Help Section
Our Web Hosting Control Panel was pre–installed for every dedicated web hosting plan. Among its functions is a rather handy integrated knowledgebase that will guide you step by step on all the actions that you can perform. The majority of how–to articles in addition video versions that demonstrate all the operations that you can perform in a very illustrative manner. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the hosting Web Hosting Control Panel.